Privacy Policy

Effective Date: 1st January 2026

At MJ Window Cleaning, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our business, including through our website, email, phone or in person.

Information We Collect

We may collect the following types of personal information:

• Contact details – such as your name, address, phone number and email. 
• Service information – details about the windows or properties you’d like us to clean. 
• Payment information – bank details for Direct Debit or card payments.
• Communication information – messages, emails or notes related to your bookings or inquiries. 

We only collect information that is necessary to provide our services efficiently and safely.

How We Use Your Information

Your information is used to:

• Provide and manage our window cleaning services. 
• Process payments securely. 
• Communicate with you about your bookings or quotes. 
• Respond to questions, feedback or complaints. 
• Improve our services and website. 

 We do not sell or rent your personal data to third parties. 

Legal Basis for Processing

Under UK data protection law, we rely on the following legal bases to process your personal data:

• Contract - to provide the services you have requested.
• Legitimate interest - to operate and improve our business.
• Legal obligation - where we are required to apply the law.

Payments and Third-Party Providers

We use GoCardless to process Direct Debit payments on your behalf. When you set up a payment your personal and financial information (such as your name and bank account details) will be securely processed by GoCardless.

GoCardless acts as a data processor and handles your data in accordance with applicable data protection laws. For more information, please see their Privacy Centre: https://gocardless.com/privacy/

How We Protect Your Information

 We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration. Access to your information is limited to those who need it to carry out their work. 

Sharing Your Information

We may share your information with trusted service providers who help us run our business, such as payment processors. These providers are only allowed to use your data to perform their tasks and are required to keep it secure.

We may also share information if required by law or to protect our legal rights.

Your Rights

You have the right to:

• Access the personal data we hold about you. 
• Request corrections to inaccurate or incomplete information. 
• Request deletion of your personal data (where applicable).
• Object to or restrict certain types of processing.
• Withdraw consent where applicable.

To exercise these rights, please contact us at mwj.windowcleans@gmail.com.

Cookies and Website Tracking

Our website may use cookies or tracking tools to improve user experience and analyse website traffic. These do not collect personally identifiable information and are used for analytics purposes only.

How Long We Keep Your Data

 We retain your personal data only for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. When no longer required, your data will be securely deleted or anonymised.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

MWJ Window Cleaning

Email: mwj.windowcleans@gmail.com

Address: MWJ Windows, 4th Floor, 14 Museum Place, City Centre Cardiff, CF10 3BH